Legal Document

nextbet bd Privacy Policy

Your personal information is very important to us. This policy explains in detail how nextbet bd collects, uses, and keeps your information secure.

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Last Revised: January 2025

Table of Contents

  1. 1 Introduction and Scope
  2. 2 Data Collection
  3. 3 Data Use
  4. 4 Cookies and Tracking
  5. 5 Data Sharing
  6. 6 Data Security
  7. 7 Your Rights
  8. 8 Data Retention Period
  9. 9 Underage Users
  10. 10 Policy Changes
  11. 11 Contact
Last Updated: January 2025

1 Introduction and Scope

Welcome to the nextbet bd platform. This privacy policy applies to the nextbet bd website, mobile application, and all related services. When you register, log in, or use any of our services, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is used and stored. nextbet bd believes that transparency around data is the foundation of a healthy and trustworthy relationship.

Our Terms and Conditions complement this privacy policy and both documents should be read together. In the event of any conflict, this privacy policy will apply in matters of data protection.

2 Data Collection

nextbet bd collects user information in several ways. The types of information collected are described in detail below.

2.1 Registration and Account Information

When you create an account on nextbet bd, the following information is collected:

  • Full name (as per National ID card)
  • Date of birth (for age verification)
  • Mobile number and email address
  • Residential address
  • Username and password chosen by the user

2.2 Identity Verification Information (KYC)

For account verification and before processing financial transactions, we may collect copies of the following documents:

  • National ID card (NID) or passport
  • Selfie or photo (for matching with the ID document)
  • Bank or mobile financial service account details (for deposits and withdrawals)

2.3 Transaction Information

A record is kept of every deposit and withdrawal transaction. This includes the transaction amount, method (bKash, Nagad, Rocket, bank transfer), time, and status.

2.4 Gaming Activity Information

Your betting history, records of participation in slots or casino games, bonus usage, and VIP points information are stored. This information is used to improve service quality and monitor responsible gaming.

2.5 Technical Information

Information about your device, operating system, browser type, IP address, login time and location, and navigation patterns on the platform are collected automatically.

3 Data Use

nextbet bd uses collected information only for specific and lawful purposes. The general reasons information is used include:

  • Creating, managing, and verifying accounts
  • Processing deposits, withdrawals, and other financial transactions
  • Providing bonuses, promotions, and VIP benefits
  • Running customer support services
  • Preventing fraud, money laundering, and illegal activity
  • Enforcing responsible gaming policies
  • Improving the technical performance of the platform
  • Meeting applicable legal obligations
  • Customising services according to your preferences

nextbet bd never sells your personal information to third parties. The use of information always remains within the limits described in this policy.

4 Cookies and Tracking

Cookies and similar technologies are used on the nextbet bd website and app. Cookies are small data files stored on your device that help improve platform functionality and the user experience.

4.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and keeping core platform features running. Without them, the service will not function properly.

4.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and previous session information, so that your preferred environment is restored each time you log in.

4.3 Analytics Cookies

Analytics information is collected to understand which parts of the platform are used most, where issues occur, and the overall quality of the service. This information is processed in anonymised form.

Cookies can be disabled from browser settings, though doing so may cause some platform features to not work properly.

5 Data Sharing

nextbet bd does not share your personal information with third parties, except in the specific circumstances listed below where limited information may be shared:

5.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete deposits and withdrawals. This information is used solely for completing transactions.

5.2 Technology and Service Partners

The minimum information necessary for operations may be shared with game software providers, cybersecurity specialists, and technology service companies. These partners are required to comply with our privacy standards.

5.3 Legal Obligations

Information may be provided to comply with court orders, lawful requests from government authorities, or applicable laws. Such sharing of information is always based on a legal basis.

5.4 Fraud Prevention

nextbet bd reserves the right to share necessary information with relevant authorities if suspicious activity related to financial fraud, identity theft, or money laundering is identified.

6 Data Security

nextbet bd has adopted industry-standard technical and organisational measures to keep your personal and financial information secure.

6.1 Encryption

SSL (Secure Socket Layer) technology is used for all data transmission. Stored sensitive information — such as passwords and financial details — is kept in encrypted form.

6.2 Access Control

Only authorised staff can access your account information, and only as needed. Internal access logs are reviewed regularly.

6.3 Security Monitoring

24-hour security monitoring is active to detect any unusual activity. Suspicious login attempts or unusual transactions are flagged automatically.

6.4 User Responsibility

Data security is not our responsibility alone. Keep your password strong, do not share it with anyone, and avoid logging in on public devices. If you notice anything suspicious, contact our support team immediately.

7 Your Rights

Every user registered on the nextbet bd platform has the following rights regarding their personal information.

7.1 Right to Access

You have the right to know what information we hold about you. This can be requested from your account profile or through the support team.

7.2 Right to Correction

If any of your information is incorrect, you can request a correction. Changes to your name, address, or contact details will be updated after verification.

7.3 Right to Deletion

When closing your account, you can request that your information be deleted. However, certain information required for legal compliance may need to be retained for a set period.

7.4 Opt Out of Marketing Communications

If you do not want to receive promotional messages or offers, you can unsubscribe from your account settings. Transaction and security notifications are not covered by this opt-out.

To exercise any right or to raise a data-related complaint, contact us via our 24/7 live chat or email. Read the Responsible Gaming policy to learn how your gaming activity can also remain under your control.

8 Data Retention Period

nextbet bd does not retain information longer than necessary. The retention period depends on the type of information:

  • Active account data: for as long as the account remains active
  • Closed account data: for the period required by legal obligations
  • Transaction records: for the applicable period under financial regulations
  • Cookies and session data: until the session ends or as per browser settings

After the retention period ends, information is securely deleted or kept in anonymised form.

9 Underage Users

All services on nextbet bd are strictly for users aged 21 and above. No information is knowingly collected from minors and their accounts are not approved.

Age verification is mandatory at registration. If any user registers with false information, their account will be immediately cancelled and the related information will be deleted.

If a parent or guardian discovers that their child has registered on our platform, please contact our support team immediately — we will act promptly.

10 Policy Changes

nextbet bd reserves the right to modify or update this privacy policy as needed. If any significant changes are made, you will be informed in the following ways:

  • Notification to your registered email address
  • A notification displayed when logging in to the platform
  • The "Last Updated" date on this page will be changed

Continuing to use the platform after changes are made will be considered acceptance of the updated policy. If you do not agree to the changes, you have the option to close your account. To learn more about our platform, visit the About Us page.

11 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact the nextbet bd support team. Our team provides support in both Bengali and English, seven days a week, 24 hours a day.

Contact methods:

Visit our FAQ section for common questions and answers covering accounts, payments, and security.

All privacy-related requests will be processed within a reasonable time after receipt. We will let you know if identity verification is required.